Refund policy

Lees Beauty Return & Refund Policy

Overview & Beauty Hygiene Notice

Due to the hygiene and personal care nature of our products (eyelashes, lip gloss, hair extensions, and bonnets), all sales are final. We cannot accept returns or exchanges on opened or used products for sanitary reasons and safety compliance.

Eligibility for Returns or Exchanges

We only accept returns or replacements under the following conditions:

  • Defects or Damage: Your item arrived damaged, defective, or broken during shipping.

  • Incorrect Item: You received the wrong item in your shipment.

To be eligible, the item must be unopened, unused, in its original packaging, and with all protective seals intact.

How to Initiate a Request

If you received a damaged or incorrect order, please reach out to us within 7 days of delivery:

  1. Email us at leesb3499@gmail.com with your Order Number in the subject line.

  2. Provide photos or a short video showing the damaged or incorrect item(s).

  3. Once reviewed and approved, our team will send you instructions on how to return the item or receive a replacement free of charge.

Refunds

  • Once your return is received and inspected, we will notify you of the approval status.

  • If approved, your refund will be processed back to your original payment method within 5–7 business days.

  • Note: Original shipping fees are non-refundable.

Order Cancellations

Orders can only be canceled within 1 hour of being placed before processing begins. Please contact us immediately at leesb3499@gmail.com if you need to cancel or change an order.